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  • What should I do if I received a damaged or incorrect item?
    • Please reach out to the Safe Sleep Simulation team at info@safesleepsimulation.com with any questions or concerns. If there is an error with your kit, we are happy to work to resolve the issue!
  • How can I apply a promotional code to my order?
    •If you have attended a show and received a coupon, you may enter the code in the “Coupon Code” prompt shown during the ordering process
  • What are the shipping costs for my order?
    •Shipping costs are Variable and will be calculated based on number of kits shipped and shipping location
  • What is included in the Safe Sleep Simulation Kit?
    • The Safe Sleep Simulation Kits include a 3D infant simulation model with removable airway, 5 licenses to the mobile application, a carrying case, and an instruction for use.
  • How long does it take to process an order?
    •Depending on payment method, you will receive your kit within 1-2 weeks of ordering your kit(s). Offline payments will get sent their invoices 1-2 days after order submission.
  • What is the process to confirm an order for Safe Sleep Simulation Kits?
    •Once an order is placed through our website, a member of the Safe Sleep Simulation team will reach out to you regarding your order. Depending on how you choose to pay, we will be reaching out with an invoice (offline payments) or to let you know your kit has shipped (online payment).
  • How do I order replacement parts for the kits?
    •We currently do not have the option to buy individual parts of our kit, however, if you have an issue with a part or need a replacement piece, please reach out to the team at info@safesleepsimulation.com. For more information, please visit https://www.safesleepsimulation.com/return
  • Are there different sizes or models of the Safe Sleep Simulation Kit available?
    •All infant models are one size - approximately 14 inches long and weigh about 5 pounds, however, we have 5 inclusive skin tones to choose from.
  • Can I place an order over the phone?
    •Yes! Please call 260-266-8508. If you do not get an answer, a member of our team will contact you within 2 business days
  • Is there an expedited shipping option available?
    •Not standardly offered - but if you need the kits sooner, reach out to the team for a custom shipping quote at info@safesleepsimulation.com.
  • Can I cancel or modify my order after it has been placed?
    •Yes. Contact our team at info@safesleepsimulation.com for assistance.
  • How can I get an invoice for my order?
    • If you would prefer to receive an invoice to utilize a purchase order or pay by check, visit the “Shop” tab on the Safe Sleep Simulation website. For payment select “offline payment” and we will generate an invoice to send. Once you receive the invoice you may proceed with sending your PO or check.
  • How can I place an order for Safe Sleep Simulation Kits?
    •Placing an order is simple. If you plan to pay with card, visit the “Shop” tab on the Safe Sleep Simulation website. For payment, select “online payment” and enter card information. •If you would prefer to receive an invoice to utilize a purchase order or pay by check, visit the “Shop” tab on the Safe Sleep Simulation website. For payment select “offline payment” and we will generate an invoice to send. Once you receive the invoice you may proceed with sending your PO or check.
  • Do you ship internationally?
    •Unfortunately, we have not yet made shipping overseas available.
  • How do I check the status of my order?
    •Once your kit(s) ships, you receive the tracking number via email. If you would like to confirm your order details, please reach out to our team at info@safesleepsimulation.com.
  • What payment methods are accepted for placing an order?
    • Safe Sleep Simulation accepts checks, purchase orders, and credit card (via phone and website).
  • What information is needed to apply for a grant?
    •A detailed project proposal •Budget and financial plan •Objectives and expected outcomes •Supporting documents (e.g., letters of support, organizational information) •Any specific forms required by the grant provider
  • Are there any deadlines for grant applications?
    •Grant application deadlines vary by funding source. Check the specific deadlines for each grant you are applying for, which are often listed on the funder's website or application guidelines (CDC) (Grants.gov).
  • What types of grants are available for safe sleep education?
    •Community Health Grants: These support projects aimed at improving sleep health and raising public awareness. •Research Grants: These fund studies on sleep disorders and interventions to promote safe sleep practices. •Education and Awareness Grants: These focus on developing and disseminating educational materials and campaigns on safe sleep (AASM Foundation).
  • How long does it take to receive funding after a grant application is approved?
    •The time it takes to receive funding after a grant application is approved can vary. It typically ranges from a few months to over a year, depending on the grant's review process and administrative requirements (CDC).
  • Does Safe Sleep Simulation donate kits to organizations without funding?
    •At this time, we are unable to donate kits to organizations lacking funding. However, as we continue to grow, we are committed to giving back to the community and promoting safe sleep for all.
  • How can I apply for a grant to purchase Safe Sleep Simulation Kits?
    •Identify Potential Grants: Research grants from government agencies, private foundations, and corporate philanthropies. Examples include the Community Sleep Health and Public Awareness Grant by the AASM Foundation and funding opportunities listed on Grants.gov and the CDC website (AASM Foundation) (CDC) (Grants.gov). •Prepare Required Documentation: Most grant applications require a detailed project proposal, budget, objectives, and impact measurement plans. Ensure you have all necessary documents and information ready before applying. •Submit the Application: Follow the specific submission guidelines for each grant. This may include online submissions through platforms like Grants.gov or direct applications to the funding organization.
  • How do I write a successful grant proposal for Safe Sleep Simulation funding?
    • Clearly Define the Project: Describe the Safe Sleep Simulation Kits, their benefits, and the target population. • Set Measurable Goals: Outline specific objectives and how you plan to achieve them. • Detailed Budget: Provide a clear and detailed budget, explaining how funds will be used. • Impact Measurement: Explain how you will measure the project's success and its long-term impact. • Supporting Documents: Include letters of support from relevant stakeholders (AASM Foundation).
  • Are there any funding opportunities available for Safe Sleep Simulation programs?
    •There are various funding opportunities for Safe Sleep Simulation programs, such as: •AASM Foundation Grants: These include the Community Sleep Health and Public Awareness Grant, which supports projects focused on improving sleep health in underserved communities (AASM Foundation). •CDC Grants: The CDC offers grants for public health initiatives, including those related to maternal and child health (CDC). •Private Foundations and Corporations: Organizations like Cribs for Kids also provide funding for safe sleep initiatives (Cribs for Kids).
  • Can I apply for multiple grants to fund Safe Sleep Simulation Kits?
    •Yes, you can apply for multiple grants to fund Safe Sleep Simulation Kits. Ensure there is no overlap in budget and project scope between the grants to comply with each funder's requirements.
  • Can Safe Sleep Simulation provide support or documentation for grant applications?
    •Safe Sleep Simulation may provide support or documentation for grant applications, such as product details, cost estimates, and quotes. Contact us directly for specific assistance.
  • How do I reset my password for the app?
    •Please reach out to our team at info@safesleepsimulation.com, and we will send you a password reset email
  • Are there tutorials available within the app?
    No.
  • How do I access the Safe Sleep Simulation app?
    •Upon ordering, a member of the team will reach out regarding application access. You will get app access for 1 team leader per kit and 4 team members. We will request that the person purchasing the kit sends us the name and email of the person/people who will oversee the application. They will then get an email with login information to the site where they will be prompted to change their password and have the option to send invitations to the remainder of your team.
  • Is there a fee to use the app?
    •No. 5 accesses to the app is included with purchase of a Safe Sleep Simulation Kit.
  • Can multiple users access the app with one account?
    •Each teammate will receive a different login upon invitation to the app. Password and account sharing is not permitted.
  • What features are available in the app?
    •Our application offers a mock monitor without the need for specialized simulation equipment. This allows you to demonstrate potential oxygen saturations in a variety of unsafe sleep positions and with a variety of risk factors.
  • Is there a mobile version of the Safe Sleep Simulation app?
    •Our application is a Progress Web Application that can be accessed from any browser. The app can be used on any computer, laptop, tablet, or mobile device.
  • How do I troubleshoot issues with app access?
    •Please reach out to our team at info@safesleepsimulation.com for assistance with the application
  • Are there any prerequisites for attending the training?
    •We ask that you have received your kit prior to scheduling a training with our team.
  • How do I register for a training session?
    •Please reach out to info@safesleepsimulation.com to schedule a training
  • Is there a cost associated with the training sessions?
    •No. We offer free training with the purchase of a kit.
  • Can multiple people from my organization attend the training?
    •We have found it easiest to train the team leaders with the hopes that they will then train the rest of their team, however, we offer training for up to 5 people at a time.
  • Is certification provided upon completion of the training?
    •No. We are not a safe sleep education organization and do not offer any type of certification.
  • What is the purpose of scheduling a training session with the Safe Sleep Simulation team?
    •The training session is for educators to learn how to use our simulation kit. For training resources or information on infant safe sleep, please visit https://www.kidsks.org/ or https://safesleepacademy.org/.
  • Can I schedule an in-person training session?
    •Yes. The team often does online training for your team to show kit use via Microsoft Teams. Please reach out to info@safesleepsimulation.com to schedule a training
  • How do I obtain training for using the Safe Sleep Simulation Kit?
    •Please reach out to info@safesleepsimulation.com to schedule a training
  • How long does the training for the kit take?
    •Trainings typically take between 30-45 minutes.
  • Where can I find training videos for the Safe Sleep Simulation Kit?
    •Training videos will be sent by a member of the team upon purchase of a Safe Sleep Simulation Kit
  • Can I download the training videos for offline viewing?
    •No. We send them via a private link that is inaccessible offline.
  • Can I share the training videos with others?
    •No. The videos sent out by the team are intended only for customers. They are not made to educate parents or to be put on display.
  • How do I provide feedback on the training videos?
    •Please send any feedback to the team at info@safesleepsimulation.com or submit a “contact us” on our website.
  • Are there different languages available for the training videos?
    •No. We currently only offer training in English.
  • Who are the videos for and what is the content?
    •NOT for public use. Our training videos are to be used by educators to learn how to utilize the kit.
  • Are the training videos available online?
    •No. They can only be accessed if sent by a member of the Safe Sleep Simulation team.
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